Privacy Policy

Effective Date: January 2026

RefynED is designed for schools that believe evaluation should support growth. We protect educator information with the same care that schools protect student learning. Privacy, trust, and transparency guide every decision we make.

Information We Collect

RefynED only collects the information necessary to provide our service. This includes:

Name and email for login and communication
Educator observation and evaluation notes
Lesson artifacts and reflections educators choose to upload

RefynED does not collect or store student data or student personally identifiable information. All evidence relates only to educator practice and professional growth.

How We Use Information

We use educator information to:

Provide the RefynED service
Support schools in implementation and coaching
Improve our product and experience

We do not use data for advertising or promotional purposes. We do not sell data. We do not use data to build commercial profiles.

Data Ownership

Districts and educators own their information at all times. RefynED only processes data to deliver our service.

Security and Compliance

We use enterprise cloud infrastructure with modern encryption and access controls. This includes:

Encryption in transit and at rest
Multi-factor authentication for all internal accounts
Role-based access and least privilege controls
Network and system monitoring
Regular internal security reviews

All RefynED employees and subcontractors complete annual privacy and security training. They must sign a confidentiality and data security agreement before gaining system access. These agreements require the same level of protection and confidentiality that we commit to districts.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (833) 733-9633.

2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at admin@gorefyned.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at admin@gorefyned.com

Data Retention and Deletion

Upon request or at the end of a contract, all district data is exported securely and then permanently deleted after confirmation. We provide written certification of deletion.

Incident Notification

If we confirm unauthorized access to district information, we notify the district immediately and take immediate steps to limit and correct the issue.

Contact

Questions or requests can be sent to: privacy@gorefyned.com.